If your product is damaged, defective, incorrect or incomplete at the time of delivery, you should promptly contact us at 0722002200 with details of the product and the defect to sivilima.lk needs to be officially notified within the same time of receiving the product. You can send the item you consider defective to the address of our nearest online market place. To complete your return, we require a receipt or proof of purchase.
Valid
reasons to return an item
1. Delivered
product is damaged (i.e. physically destroyed or broken) / defective (e.g.
unable to switch on)
2. Delivered
product is incomplete (i.e. has missing items and/or accessories).
3. Delivered
product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
4. Delivered
product is does not match product description or picture (i.e product not as
advertised)
5. Delivered
product does not fit the customer required size.
Following
Goods cannot be returned:
·The
supply of Goods made to your specifications or clearly personalized.
·The
supply of Goods which according to their nature are not suitable to be
returned, deteriorates rapidly or where the date of expiry is over.
·The
supply of Goods which are not suitable for return due to health protection or
hygiene reasons and were unsealed after delivery.
·The
supply of Goods which are, after delivery, according to their nature,
inseparably mixed with other items.
Contact
Us
If
you have any questions about our Returns and Refunds Policy, please contact us:
By
e-mail : info@sivilima.lk
By
visiting this page on our website – sivilima .lk
By
phone number: 0722002200
