If your product is damaged, defective, incorrect or incomplete at the time of delivery, you should promptly contact us at 0761200200 with details of the product and the defect to BigHardware.lk needs to be officially notified within the same time of receiving the product. You can send the item you consider defective to the address of our nearest online marketplace. To complete your return, we require a receipt or proof of purchase.
Valid reasons to return an item
1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
2. Delivered product is incomplete (i.e. has missing items and/or accessories).
3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
4. Delivered product is does not match product description or picture (i.e product not as advertised)
5. Delivered product does not fit the customer required size.
– bighardware.lkBy phone number: 0761200200