If your product is damaged, defective, incorrect or incomplete at the time of delivery, you should promptly contact us at 0722002200 with details of the product and the defect to sivilima.lk needs to be officially notified within the same time of receiving the product. You can send the item you consider defective to the address of our nearest online market place. To complete your return, we require a receipt or proof of purchase.
Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories).
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
- Delivered product does not fit the customer required size.
Following Goods cannot be returned:
- The supply of Goods made to your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorates rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
If you have any questions about our Returns and Refunds Policy, please contact us:
By e-mail : firstname.lastname@example.org
By visiting this page on our website – sivilima .lk
By phone number: 0722002200