Who We Are At Sivilima.lk (hereafter referred to as “Sivilima.lk”, “us”, “we”, “our”), we are committed to safeguarding and preserving the privacy of our visitors and complying with all applicable data protection and privacy laws. This Privacy Policy applies to all customers and users (collectively referred to as “Users”) of Sivilima.lk and covers all products and services provided by www.sivilima.lk (“the Site”, “website”). Information We Collect We may collect and process the following data about you while you use our Site:
  • Information about your use of our Site, including details of your visits such as pages viewed, resources accessed, traffic data, location data, and other communication data.
  • Information provided voluntarily by you, for example, when you register, place an order, or communicate with us.
  • Information you provide when you contact us via any means, such as email, phone, or through our website contact forms.
You can browse the site without providing personal details, but certain features require registration or order placement. Use of Cookies Cookies are small files stored on your device that help us enhance your experience on our website. We may use cookies to:
  • Recognize your device for future visits.
  • Tailor our website to better match your interests.
  • Store your preferences or login details for convenience.
Cookies do not personally identify you; they provide statistical data about your browsing actions. You may adjust your browser settings to decline cookies if you wish. Please note, some features of the site may not function properly if cookies are disabled. Our advertisers or third-party partners may also use cookies, over which we have no control. How We Use Your Information We use the information collected from you for the following purposes:
  • To process your purchases and administer your account.
  • To verify and carry out financial transactions related to your payments.
  • To personalize your experience and improve our website and services.
  • To respond to your customer service requests and support needs.
  • To conduct market research, surveys, promotions, or contests.
  • To provide information about products or services you request or that may interest you (with your consent).
  • To inform you of changes to our website, services, or products.
Protection of Your Information We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your data on our site. However, please note that the transmission of information via the internet is not completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security; any transmission is at your own risk. Disclosure of Information We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except:
  • Trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential.
  • When required to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
  • In the event that we sell any or all of our business to a buyer.
  • To prevent or reduce the risk of fraud.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third Party Links Our website may contain links to third-party sites. We do not endorse or approve their privacy policies, and you should review their privacy policy before providing any personal data to them. Minors We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, please do not use our site or provide any information. We do not sell products to minors. Your Consent By using our site, you consent to our website’s privacy policy. Changes to Our Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and/or the Privacy Policy modification date will be updated. Please review this Policy regularly to stay informed. Contacting Us For any questions regarding this privacy policy, please contact us: Sivilima.lk (Idea Industries) No. 06, Lucas Road, Colombo 14, Sri Lanka Email: info@sivilima.lk Hotline: +94 72200 2200 This Privacy Policy is effective as of June 4, 2025.