Order Confirmation and Cancellations
  • Once your transaction is confirmed and you receive a confirmation email from Sivilima.lk, orders cannot be cancelled or goods returned unless they meet the criteria outlined below.
Reporting Issues
  • If your product is damaged, defective, incorrect, or incomplete at the time of delivery, you must notify Sivilima.lk immediately—preferably at the time of receiving the product, and no later than 2 days after delivery.
  • Contact us with details of the product and the defect via:
Valid Reasons for Return
  • Delivered product is damaged (physically destroyed or broken) or defective (e.g., unable to switch on).
  • Delivered product is incomplete (missing items or accessories).
  • Delivered product is incorrect (wrong product, size, colour, fake item, or expired).
  • Product does not match the description or picture (not as advertised).
  • Delivered product does not fit the required size.
Non-Returnable Goods
  • Goods made to your specifications or personalized.
  • Goods that are not suitable to be returned due to their nature, deteriorate rapidly, or are past their expiry date.
  • Goods not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Goods that, after delivery, are inseparably mixed with other items.
Refund and Replacement Decisions
  • The Sivilima.lk Management reserves the exclusive right to decide on refunding or replacing a product after reviewing your case.
  • All refunds are processed within 14 working days by Sivilima.lk. Further processing back to your credit card or bank account may require additional time depending on your bank or financial institution, for which Sivilima.lk cannot be held liable.
Proof of Purchase
  • To complete your return, a receipt or proof of purchase is required1.
Accurate Information
  • You are responsible for providing accurate, up-to-date information at the time of registration and purchase. Orders will not be processed if incorrect or incomplete information is provided.
  • Sivilima.lk reserves the right to terminate user membership at any time in the event of a breach of these terms and conditions.
Privacy and Data Use
  • Sivilima.lk collects your personal information solely for future marketing and promotional purposes and will not share this information with third parties, except as required for order processing or by law5.
User Registration and Account Responsibility
  • Upon registration, you are solely responsible for your User ID and all actions taken on the Sivilima.lk site while logged in as a member.
  • Sivilima.lk reserves the right to monitor account access and usage. You are responsible for ensuring your account is used appropriately and securely.
Trademarks
  • Sivilima.lk is a trademark owned by Idea Industries. All rights to this trademark are owned exclusively by its rightful owners and cannot be used by others unless clearly authorized.
Postings and Uploads
  • Sivilima.lk reserves the right to monitor, block, or remove communications (such as comments) or material that are abusive, defamatory, obscene, fraudulent, deceptive, misleading, or violate intellectual property rights or any laws.
  • Sivilima.lk will fully cooperate with law enforcement authorities or court orders requesting disclosure of the identity of anyone posting such content.
Contact Us
  • For any questions about our Returns and Refunds Policy, please contact us:
    • By email: info@sivilima.lk
    • By phone: 0722002200
    • By visiting the contact page on our website